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Webchat email addresses?Does anyone know if there is a pre-built report I can use to show webchats received and the email address the customer u...
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Oct 4, 2021 at 7:21am
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Access previous performance reportsHow do we access previous year's call logs and performance reports? It only lets me access up to past 5 months?...
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Sep 30, 2021 at 6:29pm
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Activity Log CustomizationHi Team,We are using RingCentral with Salesforce. We have introduced 2 new dropdown fields Call Result (Connected/Not Co...
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Sep 27, 2021 at 3:24am
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Reports NeededHello,Our team is looking for some reports. Can someone help me out? We need:Number of incoming calls (ACD)* - Total inc...
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Sep 21, 2021 at 12:33pm
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asked in Users
Identify Which User Answered A Group CallWe have a 'Main Switchboard' group for incoming calls. The group has 5 humans to answer the calls.Sometimes afte...
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Sep 16, 2021 at 12:04pm
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